Toyota Motor Co., Ltd. conducted a comprehensive inspection at 4852 bases nationwide in response to the fraudulent vehicle inspection problem at Toyota and Lexus dealers. As a result, it was announced that it was found that fraudulent vehicle inspections were being conducted at 12 stores of 11 dealers.
At Toyota / Lexus dealers, fraudulent vehicle inspections have been conducted at Lexus Takanawa (Minato-ku, Tokyo), Netz Toyota Yamanashi Headquarters Seiria store (Kofu City, Yamanashi Prefecture), Netz Toyota Aichi Plaza Toyohashi Store (Toyohashi City, Aichi Prefecture), etc. It was discovered that it had been broken. In response to this, Toyota has carried out voluntary comprehensive inspections at 4852 bases of dealers nationwide, in compliance with laws and regulations related to designated maintenance, and to confirm the structure and climate of the entire company, jointly with dealers and manufacturers. .. As a result, it was found that fraudulent vehicle inspections had been conducted at 12 stores of 11 dealers so far.
There were fraudulent vehicle inspections at Toyota Mobility Tokyo (Lexus Takanawa / Mizue Edogawa store), Hiroshima Toyota (Hiro store), Toyota Corolla Yamaguchi (Yasuoka store), Nets Toyota Yamanashi (Headquarters Seiria store), Toyota Corolla Ehime (Chuo-dori store). ), Nets Toyota Okinawa (Nanfuhara store), Tottori Toyopet (Yoneko store), Toyota Corolla Miyazaki (Ninan store), Tokushima Toyopet (Anan store), Okinawa Toyota (Miyako branch), Nagasaki Toyopet (Kotokai store) 12 Store. The target vehicles are a total of 1345 vehicles. In addition to the fact that some inspections were not carried out and that the inspection results were falsified, there were violations such as the implementation of maintenance work by inspectors and the non-implementation of some confirmation work. Some were due to negligence, but others seemed to be intentional.
At Toyota, the issues that have become apparent from the results of the comprehensive inspection are "excessive workload at the service site and lack of engineers", "lack of awareness of the role of the vehicle inspection system and lack of awareness of legal compliance", and "management / managers and the site". "Poor ventilation of workers", "Insufficient audit function in designated maintenance", "Insufficient confirmation and explanation to customers for correct vehicle inspection" are mentioned. In order to prevent recurrence, we will give top priority to increasing the necessary personnel and updating service equipment, and improve the working environment, create a workplace culture, and improve in order to improve the factors that can induce fraud. We will also urgently work on the development of human resources who can lead and continue.
