Reasons why the government responded sensitively to LINE's personal information issues-"Digitization of administration" is also concerned about delays

It turned out that the personal information of LINE users was accessible to the company's outsourcing Chinese companies.In response, it seems that the Ministry of Internal Affairs and Communications has announced that it will suspend administrative services using LINE.How will this series of movements affect the strategy of LINE users, Japanese administrative services, and the new Z Holdings, including LINE?

The right to access to personal information is to Chinese group companies

LINE, a major messenger application that announced a business integration with the former Z Holdings on March 1, has caused a major problem over the company.It started on March 17 that multiple media was inadequate in the personal information management of LINE domestic users.

ヤフーを有する旧Zホールディングスと経営統合したばかりのLINEだが、3月17日に個人情報管理に不備があると相次いで報じられた

In response, LINE announced a press release on the same day.Although there is no unauthorized access or information leakage from the outside of LINE, it is not enough to explain part of the personal information of domestic users at overseas bases due to the need for business.He explained that it was.

Furthermore, looking at the release contents, LINE IDs, telephone numbers, e -mail addresses, location information, etc. are managed by Japanese data centers, images, videos, and LINE Pay transaction information (excluding information required for identification verification).He said that it was managed by a Korean data center, which is one of the parent companies, the home of NAVER.However, the company has a base other than Japan and South Korea, and has been developing and monitoring at some locations in China.

The problem seems to be the data access right to develop AI and tools in China, which is a LINE grandchild company, LINE Digital Technology (Shanghai).The company seems to be developing tools for those who are in charge of LINE monitoring work, but since the development has been granted to access the personal information of the user who has been monitoring in development.It is said that the access control has been enhanced and the authority has been deleted.

In other words, it is said that LINE's personal information could be accessed from Chinese companies.Therefore, the new Z Holdings, which has a LINE, announced on March 19 that it will establish a special committee to verify and evaluate "global data governance in LINE".He said he would verify and evaluate data governance.

The government that responded sensitively, the way of data management is discussed in the future

The government responded sensitively to this issue.The Minister of Internal Affairs and Communications, Minister of Internal Affairs and Communications, was asked about the problem at a press conference on March 19, and the Ministry used LINE for recruitment activities and requests for opinions.It will be stopped. "The staff are also calling out not to handle business information with LINE and other external services.

In addition, Minister Takeda explained that local governments under the jurisdiction of the Ministry of Internal Affairs and Communications, "I know that LINE is being used for applying for admission of nursery schools, various consultations from residents, and applying oversized garbage."In response to this situation, we will check the current situation of each organization and report.It is likely that the services of each local government using LINE will have a major impact in the future.

In addition, the Ministry of Internal Affairs and Communications has called on the same day to report the status of user information management based on the provisions of the Telecommunications Business Law on the same day.It can be said that the administrative side has such a problem with LINE's personal information because it is still in a state where it can access personal information from overseas to domestic.Prime Minister Yoshiyoshi Suga also said on the same day that LINE usage was being investigated within the government.

LINEはもともと韓国のNAVER傘下の企業。経営統合後の新Zホールディングスはソフトバンクの連結子会社となったが、株式はソフトバンクとNAVERが50%ずつ保有しており、現在もNAVER側のリソースを活用していると見られる

In particular, China has the "National Information Law" in 2017, and Chinese companies are obliged to cooperate if there is a request from the government.In addition to simply leaking personal information overseas, for example, people who are in key positions in the country may use LINE to exchange important interactions, and that information may leak into the Chinese government.It seems that the government responded very sensitively because of concern.

In addition, LINE's announcement has revealed that personal information is stored in Japan, while images and videos are stored in Korea, and some have regarded them.It is considered that Japan -Korea relations are in a politically inseparable situation, but if a platform company that has an international service provision system will manage some data abroad.That can happen.

Moreover, many businesses that provide communication platforms used in Japan, such as Facebook and Google, are often foreign companies.It seems that there is a high possibility that a major debate will occur in the way of data management from the perspective of protecting the information of the people in this issue.

Delayed to shadows and digitization of administrative administrative utilization of LINE

On the other hand, considering the future business on the LINE side, there is no doubt that this event was quite painful.One of them is to reduce credit and reduce the use of LINE and related services, but it has become more difficult to promote the expansion of administrative services.

The new Z Holdings has listed the digitalization of the government as one of the future focus areas in the integration of business, and LINE is seen as a focus.LINE has about 86 million users in Japan, so it seems that the new Z Holdings was trying to focus on providing digitalization of administrative procedures to local governments and others.In fact, during the management integration conference between the two companies, it was revealed that it would provide a vaccination reservation system utilizing LINE, and would be expected to be introduced in 200 local governments nationwide.

LINEは行政サービスのデジタル化需要獲得にも力を入れており、LINEを活用したワクチン接種予約システムは約200の自治体が採用予定としていた

In particular, the government has a lot of customers in Japan because the government is willing to promote digitalization, such as the establishment of the digital Agency and promoting digitalization of administrative services using My Number Cards.It was a great business opportunity for LINE.That is a series of personal information issues, and the loss of the government's credit will definitely be a big pain.

The government's leading service, which was a powerful service for digitizing administrative services, would not have a small effect on these problems.There is never a lot of promising services that have a customer contact point for LINE.It is very concerned that we can provide services with a mechanism that you want to use.

In terms of administrative digital support, there is a precedent that the trust was greatly reduced due to a series of bugs of the new colon virus contact check application "COCOA".If it is not possible to make effective use of LINE, which was also a powerful window for administrative digitalization, it would be a great deal to delay its initiatives itself.