Apple filed a class action lawsuit for ``the screen of the M1 MacBook suddenly cracked''

Over the past few months, there have been multiple reports of M1 MacBook Pro and MacBook Air screens suddenly cracking or showing black horizontal or vertical lines rendering them unusable. Finally, a class action lawsuit was filed against Apple in the United States regarding this matter.

The lawsuit, which was filed in federal court for the Northern District of California this week, represents users across the United States who were hit with display glitches on their M1 MacBook Pro and MacBook Air. The complaint alleges that Apple engaged in "false or deceptive marketing," "fraudulent business practices," "misconduct in customer support," and "consumer law violations" with respect to the M1 MacBook. is.

It is alleged that Apple misrepresented the M1 MacBook's screen as having "premium quality, reliability and durability" while recognizing the screen was flawed. Plaintiffs allege that Apple deliberately deceived customers. The reason for this is that Apple claims on its official website that it conducts "rigorous testing" of the display before it goes on sale, which should have revealed the suspicion of defects, but despite this, it is "luxury and reliable. It is said that this is because the product was launched with the advertisement that it is highly durable and has high durability.

It is also alleged that Apple violated California consumer law by refusing to repair these faulty displays, even under warranty.

For example, one customer was quoted $480 to replace the broken MacBook Air screen, while another customer was told it would cost $615. About. In many other cases, Apple has refused to repair the device under warranty, arguing that the damage was caused by the user and considered accidental. Not only for M1 MacBook, it is not uncommon for it to be damaged if it is closed with dust between the screen and keyboard, for example. But the lawsuit alleges that there were no such customers, and still argues that widespread failures prove above all to be a manufacturing defect.

If the plaintiff's allegations are correct, then any replacement display is defective, regardless of whether the repair is paid for by the plaintiff. Based on that logic, the complaint alleges that Apple engaged customers in an endless loop (repairs and repairs) and committed further business misconduct. At the time of writing, this lawsuit does not seek damages or monetary compensation from Apple. Instead, we will withdraw any "mismarketing" regarding the screen quality or reliability of the MacBook as described above and "correct any unlawful, unfair, false and/or deceptive practices that may be repaired, replaced, or otherwise repaired or replaced." We ask that you take appropriate action.”

On top of that, the complaint requests Apple to address this issue within 30 days from August 30th. If Apple does not respond after 30 days, we will proceed to the next step to seek damages as a class action lawsuit representing Apple customers and related parties.

The damages are estimated at more than $5 million, excluding unfair gains and punitive damages resulting from Apple's "deceptive conduct." An Apple spokeswoman declined to comment on the lawsuit. This isn't the first time a class action lawsuit has been filed alleging structural defects in the MacBook line of displays. In 2020, a trial for a backlight defect called "Flexgate" for the MacBook Pro began, and in April of this year, a judge ruled that "Apple sold the device knowing it was defective." was down. I would like to see how this lawsuit develops in the future.

Source: Class Action Complaint Against Apple Over M1 MacBook Display Issues

via: MacRumors