A world where "business trip by empty-handed" is commonplace-the future drawn by "DUFL" founding members

Take a long time to pack, move with heavy suitcases at the airport, and when you arrive at the hotel.DUFL, a cloud chestnut service, reduces the stress that occurs every business trip or travel.By keeping clothes and shoes in advance, the luggage specified at the hotel or the hotel on the business trip will be delivered.

This time, we had the opportunity to hear about the quality of the service and the future vision of four co -founders of the U.S. DUFL.The company's CEO Bill RineHart, CMO, Andrea GRAZIANI, a marketing CMO, AJ McGowan of CTO in charge of technical field, and Shinji Tsukamoto, director of the global region other than North America.

The only Japanese, Tsukamoto, is also the President and CEO of Duffle International and Duffle Japan.After traveling to the United States in 2015, Mr. Tsukamoto has now returned to Japan and conducted international expansion.

"DUFL" that realizes business trips empty-handed-The continuation rate is 99 %

DUFL users send their own clothing, shoes, and sports supplies to DUFL's cloud closets (warehouses) in advance.And when you are on a business trip or travel, you can make all the arrangements with the Dufl app.If you select the necessary items such as "two shirts" or "three socks" from the closet and specify the hotel where you are staying, the luggage in the DUFL suitcase will arrive at the hotel by the day of the accommodation.

After that, travel only with the minimum baggage, and during your stay, you wear clothes sent from DUFL.When returning home, DUFL collects by packing the clothes after use in a DUFL suitcase and leaving it at the front of the hotel.The collected clothing will be cleaned and cleaned, and will be stored in the cloud closet until the next request.The fee is $ 9.95 a month for DUFL closet usage, and a single usage fee, including cleaning and round -trip shipping, is $ 99.

"DUFL, unlike a general EC, is always returned from the cloud closette. Some users may bring some back, so we have a hard time making it a platform with a tolerance."Says McGowan.

DUFL has been provided in the United States since May 2015.It seems that advertising and other promotions have not been developed, but it has been used by many customers so far, and its industries are wide, from consultants to banks, IT, and hockey teams.It is also characterized by a very high user service continuation rate of 99 %.

"The NPS (Net Pro Motor Score), a customer royalty indicator, is as high as 80 %, and few people have quit using the service once.You are suffering from laundry. If it is DUFL, you can reduce such unnecessary time every time you travel by 3 to 6 hours at a time, and you can overwhelm stress. "

Thorough commitment to "quality"

What I felt through an interview with four people was the company's commitment to quality.When a user arrives at the hotel and opens a DUFL bag, he is thoroughly educating the warehouse work staff so that beautifully folded clothing and daily necessities are stored.

According to McGowan, all warehouse management systems are being developed in -house.He says, "I think it is important how to prepare a tool for not making mistakes when packing," he said.Hundreds of thousands of items have been stored in the company's warehouse, but no one has been lost.

Two years have passed since the service was released, but Bill says that there is still no service that can be called competition.He explains that it is not easy to build a service that cuts out each function, such as luggage delivery and washing, but it is not easy to build at a glance, with the same quality as DUFL.。

In Japan, landing from "golf" - closet in early 2018

DUFL landed in Japan in July 2017.However, instead of starting a cloud closet immediately, he decided to join his hand with a powerful Japanese business operator and enter from an area that matches the needs of Japanese people.The first one is the DUFL GOLF WITH GDO, a service that launched with a golf digest online (GDO) and delivered to a golf course specified in advance.

DUFL GOLF WITH GDO is a service that manages a set of golf tools in a dedicated warehouse (locker) and delivers it to a place specified by a dedicated application and time.When a golf bag and golf shoes are stored in the cover of the welcome kit that arrived at home, the set of golf equipment is stored with a dedicated locker.After that, simply enter the golf course and the play date with the dedicated application, and the set of golf equipment deposited in the specified location and time will be delivered.

In the dedicated application, you can access the DUFL store as well as the delivery location, and you can purchase golf equipment (tea, balls, etc.).The purchased golf supplies are delivered directly to their lockers and can be refilled before shipping the lack of golf items.In the future, it will be possible to send directly from various mail -order sites to their lockers as well as DUFL stores.

Tsukamoto responds to the service, saying, "It has a very response and the number of users is growing steadily."At present, it is a service that sends bags from warehouses to golf courses, but customers will also want to do delivery between golf courses, so we plan to respond here.In addition, in the future, we will develop services for winter sports such as snowboarding in Japan, and will also launch a cloud cloordination service, which is the main business, in early 2018.